We’re committed to working with law enforcement to support them in whatever they need to help bring justice to the victims of this former employee. We reported the employee who behaved improperly to law enforcement. We contacted the 220 Dallas-area customers who we know were affected by this, and we’re using all the resources at our disposal to help ensure their safety, provide peace of mind and attempt to address all the concerns they may have. Based on our investigation to date, we believe this reflects the improper actions of one former employee in the Dallas, Texas, area. We continue to review all accounts to confirm this.
On May 14, 2020, ADT asked a court to utilize arbitration to help the remaining customers who were affected by this former employee to quickly resolve their outstanding issues. This administrative legal filing will allow customers to take advantage of an existing avenue to resolve any outstanding issues by working with an independent, third-party arbiter.
What did ADT do when you learned of this incident?
This unauthorized access was immediately revoked when it was discovered. After an investigation into the matter which revealed the unauthorized access, we terminated the employee and notified law enforcement. We are currently working with all customers whose accounts may have been accessed by this former employee, in addition to continuing a thorough review of all ADT customer accounts.
Have there been similar incidents to this one in other markets or with other employees?
Our investigation is ongoing and we are continuing a thorough review of all ADT customer accounts. At this point, we are aware of this former employee in the Dallas, Texas, area.
Have all the new account safety measures been put in place?
The new account safety measures are being implemented now. The former employee’s access was immediately revoked from all customer accounts.
Have you been in contact with other potentially impacted customers?
Yes. We notified the 220 customers whose accounts may have been affected by this service employee.
What further actions has ADT taken to address affected customer concerns?
On May 14, 2020, ADT asked a court to utilize arbitration to help the remaining customers who were affected by this former employee to quickly resolve their outstanding issues. This administrative legal filing will allow customers to take advantage of an existing avenue to resolve any outstanding issues by working with an independent, third-party arbiter. We deeply regret this incident and are committed to working with law enforcement to support them in whatever they need to help bring justice to the victims of this former employee.