Residential Security - Terms and Conditions

Google Nest Doorbell (battery) + Yale Smart Lock on us:

Requires 36-month monitoring contract with ADT Complete starting at $49.99/mo. for professionally installed systems, (24-month monitoring contract in California, total fees from $1,199.76), and enrollment in ADT EasyPay, OR month-to-month monitoring contract with ADT Complete for self-setup systems starting at $44.99 (one month minimum). Professionally installed system orders not available online. Offer includes one (1) Google Nest Doorbell (battery) and one (1) Yale Smart Lock on us with minimum purchase price of $1,168.98 for professionally installed systems OR $638.98 for self-setup systems before promotion is applied depending on geographic location. Offer only available for Trusted Neighbor eligible system purchases. Other systems not eligible. Yale Smart Lock (Touch) not eligible. Maximum discount $569.98 for professionally installed systems OR $369.98 for self-setup systems. Google Nest Doorbell (battery) $179.99 MSRP. Offer available for new ADT customers only. Limit one per customer, not combinable with other offers. Upon early termination of 36-month monitoring contract, ADT may charge 75% of the monthly service charges due for the balance of the initial contract term. Professional monitoring required for ADT to notify emergency contacts or services on your behalf. Service and installation charges vary depending on system configuration, equipment and services selected. Free shipping applies to standard shipping (approx. 5-7 business days) and not available in HI or AK. Trusted Neighbor features require ADT Complete (includes Nest Aware) pro monitoring plan, Google familiar face detection, ADT Base, and compatible smart lock and camera devices. Familiar face detection is not to be used as definitive identification, and is not available on Nest cameras used in Illinois. Customer is responsible to inform their trusted individuals of any dangerous conditions existing at the premises. Some features, including mobile notifications, remote control, video streaming and video recording, require working internet and Wi-Fi, a Google Account and Google Home app linked to your ADT+ app. Minimum OS requirements are available at g.co/home/req. iOS is a trademark of Cisco and is used under license. Google Nest products and services featured are designed to make life easier and to build a helpful home and were not designed specifically for life-sustaining or safety-critical use cases. These products and services are compatible with the self-setup System, and depend upon working internet, Wi-Fi, and, in some cases, the service availability from ADT and/or Google. To learn more, please visit http://g.co/nest/TOS. Expires 3/12/2025

Financing:

As low as 0% APR for eligible customers with approved credit. 0% APR offers are limited to well-qualified buyers with excellent credit histories. Down payment may vary based on credit history and not all buyers will qualify. For buyers with lower credit ratings, ADT may assess a one-time up-front financing fee of up to $49. Example: A borrower who purchases $1,000 of equipment and services with no down payment and qualifies for 0% APR financing would make 24 monthly payments of $41.67; a borrower who incurs the $49 up-front financing fee would make 24 monthly payments of $43.70 at an APR of 2.45%. Financing available for a minimum of $200 (self setup) and $599 (pro install) up to a max limit of $1,400 (self setup) and $5,000 (self setup) depending on credit and installment method. Retail installment agreement required. First payment due upon equipment purchase and subsequent payments in equal monthly installments for the term selected (excluding any applicable fines and service charge increases). Full remaining balance for equipment and installation due immediately upon termination of the related ADT services for ADT-provided financing. Financing is not available in all geographic regions and Puerto Rico.

Theft Protection Guarantee:

Customer may receive reimbursement of up to five hundred dollars ($500) of Customer’s homeowner’s insurance deductible (if any) if, and only if, ALL requirements for Theft Protection Guarantee are met to ADT’s reasonable satisfaction. Requires purchase and continual monthly payment of professional monitoring from the time of original activation to be eligible. Customer must request reimbursement within 60 days of property loss. Request must be mailed to ADT and include: Theft Protection Guarantee certificate signed by Customer, a letter from Customer requesting reimbursement, a copy of the police report, and a copy of the accepted insurance claim. ADT reserves the right to reject any application for reimbursement that does not comply with all of the requirements.

ADT Money-Back Guarantee:

Money-back guarantee only applies after ADT has made attempts to resolve a system-related issue and has not been able to resolve that issue within the first six (6) months of your original activation. Requires purchase and continual monthly payment of both QSP (Quality Service Plan, ADT’s extended limited warranty) and professional monitoring from the time of original activation. ADT Money-Back Guarantee is not transferable. Equipment must be returned before a refund will be processed. Conditions preventing normal system operation cannot be caused by the customer.

Homeowner's Insurance Savings:

Some insurance companies offer discounts on homeowner’s insurance. Please consult your insurance company.

Interactive Services:

ADT Interactive Solutions Services requires the installation and/or activation of an ADT alarm system with monitored burglary service and a compatible computer, smart device with Internet and email access. Interactive Solutions Services does not cover the operation or maintenance of household equipment/systems not connected to the Services/Equipment. Not available in all geographic areas. You may be required to pay additional charges for equipment and services to utilize certain features. Standard message and data rates may apply to all text alerts.

General:

Additional charges may apply in areas that require guard response service for municipal alarm verification. Prices subject to change and may vary by market. Local permit fees may be required. Satisfactory credit history required. A security deposit may be required Prices subject to change. Offers not available in all markets. Simulated screen images and photos are for illustrative purposes only.

QSP

QSP is ADT’s extended limited warranty plan. Labor and replacement parts are covered for ADT installed equipment only. Customer damage/misuse, non-ADT installed outside cameras, acts of nature and intrusion damage are not covered. Batteries replacement is not covered. Overtime rates apply for after hour service calls. In the event that an ADT technician is required to visit your premises, ADT will charge an on-site assessment fee of $99 per visit. Monthly fee for QSP is based on equipment total before discounts as set forth below:  

Resales:

QSP is ADT’s extended limited warranty plan. Labor and replacement parts covered for ADT installed equipment only. Customer damage/misuse, non-ADT installed outside cameras, acts of nature and intrusion damage are not covered. Batteries replacement is not covered. Overtime rates apply for services after hours service calls. QSP prices based on number of monitored zones in your home. In the event that an ADT technician is required to visit your premises, ADT will charge an on-site assessment fee of $59 per visit. Monthly fee for QSP based on equipment total as set forth below:

Equipment Total: 

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