Why ADT

It's always been about what we're here to help protect you for.

It's always been about what we're here to help protect you for.

Grandfather and son walking on the sidewalk together and holding hands

For 150 years and counting, we’re there.

For 150 years and counting, we’re there.

ADT has been the golden standard for security and monitoring services for 150 years. ADT Medical Alert offers every customer this same standard when helping to protect loved ones so they can maintain their independent lifestyle.

For 150 years and counting, we’re there.

It’s always been about what we’re here to help protect you for. We’re there for fresh starts, and here-we-go-agains. We’re there for tiny steps or big moments. We’re there for business as usual, or anything but. We're there for the everyday, every day.

For 150 years, ADT has been helping protect every second with everything we’ve got.

What sets ADT apart

ForeveRate™ Guarantee*

Your price for service will remain the same. Forever. Enjoy flexible upfront payment options and no fixed-term agreements. Discounted quarterly and annual payment options available.


*Excludes applicable taxes or modifications to services after initial purchase.

Premium Protection Plan†

While most other companies offer product warranties or protection plans as an add-on for a monthly charge, our Premium Protection Plan is included with every purchase. ADT’s Medical Alert devices and accessories will all be covered under warranty at no additional cost for the equipment/products.


†Terms and conditions apply. See details below.

Expedited Shipping

We understand the importance of this decision for families and ADT wants to ensure the quick delivery of our products and services in order to start serving the needs of your family.

24/7 Professional and U.S.-Based Monitoring

ADT Medical Alert monitoring centers are company-owned and U.S-based. Our monitoring professionals undergo 200 hours of specialized courses and senior-sensitivity-training to help cater to the needs of the aging or those with health related concerns.

Here’s why ADT is the right move

Picking the right products and services can get overwhelming with all the different options out there. See below how other medical alert companies stack up against ADT.

Here’s why ADT is the right move

As you adjust to life in your new home, don’t worry about your security. See how professional home security stacks up against the competition.

See how ADT compares against:

 
ADT logo
Medical Guardian
Bay Alarm
LifeStation
Lifeline
Life Alert
Years in Business


150


19


78


47


50


37
Average Response Time*


Under 30 seconds


Unknown


Under 45 seconds


Under 30 seconds


Under 30 seconds


Unknown
Extended Product Warranty


No cost


Extra $6.99/mo.


Extra $2.95/mo.


Extra $5.00/mo.


1 year limited on select products


No cost
ForeveRate™ Guarantee**
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1 year price lock


Extra $5/mo for price lock


3-year contract with price lock
Company-Owned, US-Based Monitoring Centers
Green circle with a white checkmark inside of it
Billing Frequency Discounts
Green circle with a white checkmark inside of it
UL-Listed Products
Green circle with a white checkmark inside of it
 
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Updated on 5/1/2024
*Average response time varies based on numerous external factors. In 2023 - ADT's average alarm acknowledgement out of over 850,000 alarms was 26 seconds.
** ForeveRate Guarantee:Your price for service will remain the same forever. This excludes applicable taxes or modifications to services after initial purchase.

An industry leader in customer service satisfaction

ADT Medical Alert offers world-class service, ranking among industry leaders for customer and agent satisfaction, based on customer feedback. We pride ourselves on providing exceptional service and support for every single one of our valued customers.

Our people set us apart

Our people are dedicated to taking care of those you value most in life. With an average tenure of 5+ years and over 200 hours in dedicated and specialized training, our monitoring professionals are highly trained to respond to any emergency situation while understanding the specific needs of seniors.

2

Industry-leading response times

The average response time for medical alert alarms average around 25 seconds. In the event of an emergency, ADT customers and their families can rest assured knowing that a professional and trained agent is ready to help at the press of a button.

1

Step-by-step communication with caregivers

Our agents understand emergency scenarios are difficult for the families involved. ADT Medical Alert has processes in place to keep emergency contacts informed, and not just when there's a request for dispatch. The agent also continues to follow up with updates from emergency services and communicates them promptly with the listed emergency contacts. With this kind of protection, you and your loved ones never have to worry because ADT will always be there every step of the way.

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Customers tell their stories

 
The ADT LifeSaver Program recognizes outstanding ADT professionals who helped save a customer’s life.
Home alone, an elderly man in Tennessee was trapped under a bookcase. Thankfully, he was wearing his ADT Medical Alert device and summoned help.
ADT Health customer survives falling bookcase

Joe, an ADT Medical Alert customer, fell and became trapped under his bookshelf and received instant help by using his neck pendant to call an ADT agent.

"This helps me live more independently for as long as I can"

- Joe C., Knoxville, TN

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Talk to an agent

Call now to find out which ADT Medical Alert system is right for you.

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†ADT Medical Alert Premium Protection Plan: Requires and is subject to the terms ADT Health Subscriber Agreement. Premium Protection plan includes unlimited replacement batteries, and repair or replacement for Medical Alert System devices that may be necessary as a result of ordinary wear and tear, manufacturing defects, or power surges at no additional charge. Replacements or repairs made necessary by accidental drops or spills, or by damage due to dust, heat, and humidity, are limited to one (1) base unit and two (2) accessories per calendar year at the discounted rate of $75 per base unit and $15 per accessory. Additional repairs or replacements, as well as replacements due to lost devices, are subject to full cost of the replacement device. Shipping not included. ADT’s Medical Alert Premium Protection Plan is not an insurance policy and ADT is not an insurer.