YOUR FREE REMOTE CONSULTATION

Easy and free home consults with virtual remote assistance appointments

Convenient and personalized. With Remote Consultation, you can guide our Remote Assistance Specialist through your home via your smartphone to quickly customize a solution you’ll love. It’s meeting your specialist virtually -- and it’s no charge to you.

YOUR FREE REMOTE CONSULTATION

Easy and free home consults with virtual remote assistance appointments

Convenient and personalized. With Remote Consultation, you can guide our Remote Assistance Specialist through your home via your smartphone to quickly customize a solution you’ll love. It’s meeting your specialist virtually -- and it’s no charge to you.

Schedule Now
 

How Remote Consultation works

The convenient and virtual way to get to your custom home security solution.*

An ADT customer scheduling an ADT installation on her cell phone

1

Reserve your appointment

Reserve your appointment time to meet virtually with a live ADT Remote Assistance Specialist. We will send you the meeting details in advance.

An ADT Remote Assistance Specialist assisting a customer with their installation

2

Customize your security solution

Your ADT Remote Assistance Specialist will help you build the best security system based on your needs, and answer any questions you may have.

An ADT yard sign against a stone wall

3

Installation any way you want it

When you are ready to purchase your system, choose from pro install, or self-setup with remote assistance. Whichever you choose, ADT is there every step of the way.

Schedule Now
* The devices and services listed in during this consultation are based on the information you have provided. ADT recommends that you speak with an ADT security technician and conduct a walkthrough of your home to help you best determine your security needs. You understand that it’s your responsibility to evaluate the options presented and make a purchasing decision.

Frequently Asked Questions

How will the Remote Assistance Specialist know what products and services to recommend for my home?

At the start of your remote assistance appointment, your Remote Assistance Specialist will text you a link to click and grant them access to view the live camera feed on your smart device. This will allow you to show them around your home so that they can provide helpful system recommendations.

*The devices and services listed in during this consultation are based on the information you have provided. ADT recommends that you speak with an ADT security technician and conduct a walkthrough of your home to help you best determine your security needs. You understand that it’s your responsibility to evaluate the options presented and make a purchasing decision.
What are Remote Assistance Appointments and why are they helpful?

Remote Assistance Appointments allow you to connect virtually with our Specialists to give them a tour of your home and an overview of your needs, without having to schedule an in-person appointment. We can evaluate your home, help you configure a smart home security system that best fits your needs, and schedule either an in-person or virtual installation. This is a convenient service that ADT offers to help you connect and protect your home.

How long do Remote Consultations take?

An average Remote Consultation takes about 30 minutes.

Is there a contract with ADT?

Based on your installation, monitoring, and financing preferences your system may require an ADT service contract. Feel free to call our chat us with all your contract questions.

Do I need to be home for my Remote Consultation?

Yes, please be sure to be at your home during your Remote Consultation so that your Remote Assistance Specialist can view the property and provide recommendations.

Can I still have ADT professionally install my system, even if I do a Remote Consultation?

Yes. Our Remote Assistance Specialists can schedule an in-person professional installation following your Remote Consultation. You also have the option for self-setup with Remote Assistance, allowing you to install the system yourself with a live Remote Assistance Specialist guiding you through the process virtually.