One second they’re a neighbor you like, the next they’re a neighbor you trust.
The new standard in home access
The new standard in home access
Easily grant and automate event-based or scheduled access to your home for neighbors, friends, and helpers.
Temporary
Event Access
Temporary
event access
Trusted people are sent a notification for chosen alarm events such as a water sensor, smoke alarm or unexpected package, and given temporary access to enter your home.
Convenient,
scheduled access
Convenient,
scheduled access
Preset an access window so you can go about your day without being interrupted to unlock and rearm your system for planned guests.
One easy-to-use
ADT+ app
One easy-to-use
ADT+ app
Get full visibility of what’s happening at your home with real-time notifications, video and activity history.
Customize your home access
Customize your home access
Choose specific people
Whether family, a neighbor, or a helper - you can customize who has access to your home.
Choose specific access permissions
Choose which events will trigger a notification and grant access to your home.
Choose specific entry methods
You can choose how people access your home, either using an entry code or the ADT+ app.
Go beyond a Smart Lock
Go beyond a Smart Lock
SEND ALERTS FOR MONITORED DEVICES* INCLUDING:
- Water, Temperature and Door/ Window Sensors
- Smoke, Heat, and Carbon Dioxide Detectors
- Locks, Cameras and Motion Sensors
A great deal on all you need to get started
A great deal on all you need to get started
Front Door Protection
Front Door Protection
Make Trusted Neighbor part of your security system with a package that features exterior monitoring. Ideal for large yards and/or blind spots.
NEW Trusted Neighbor Included
1 Base
3 ADT Door/Window Sensors
1 Google Nest Doorbell (battery)
1 Smart Lock
1 Motion Sensor
1 ADT Yard Sign
4 ADT Window Stickers (1 Pack)
Trusted Neighbor™ Included
ADT+ App
Equipment estimated at
$7.99/mo $19.97/mo for 36 mo, 0% APR† or $287.59 $718.98 one-time
Equipment estimated at
$7.99/mo $19.97/mo for 36 mo, 0% APR†
or $287.59 $718.98 one-time
ADT Pro Monitoring + 30-day Video Storage
$44.99 /mo
ADT Pro Monitoring
+ 30-day Video Storage
$44.99 /mo
†For eligible customers with approved credit. Calculated with 36-month term, starting at 0% APR, Early cancel and install fees apply. Req. min purchase of $200 for Self Setup systems OR $599 for pro install systems. Conditions apply, see here.
For security emergencies, ADT monitors and calls the professionals, but for day-to-day, non-security needs, ADT enables your trusted neighbors to be there.
For security emergencies, ADT monitors and calls the professionals, but for day-to-day, non-security needs, ADT enables your trusted neighbors to be there.
- The Verge
FAQs
What is Trusted Neighbor™?
Trusted Neighbor™ is a new ADT service that lets you grant secure, temporary access to your home through the ADT+ app, providing real-time alerts, video clips and a full history view. Trusted Neighbor is designed to give you peace of mind and is the latest example of our commitment to empowering you to protect and connect what matters most.
How does Trusted Neighbor™ work?
When a neighbor or trusted person approaches the front door, ADT checks against the permissions the homeowner set to unlock a smart lock and disarm the ADT security system seamlessly. The verified individual is granted access to the ADT customer's home to take care of whatever is needed, securely and safely.
What do I need to get started?
To enable Trusted Neighbor™ you will need a Yale Smart Door Lock, Google Nest Doorbell, the latest ADT Base and a subscription to Complete Monitoring, in addition to the ADT+ App and Nest Aware.
What is the difference between timed access and event access?
You control who has access to your home, when and for what, all through the ADT+ app.
With timed access, you enjoy the convenience of setting tiems when someone can enter your home. Perfect for visiting guests, home maintenance workers, or dog walkers.
With event access, neighbors are alerted to the events you choose and granted temporary access to your home to take care of the issue. Perfect in situations where you’re away from home and you want your neighbors to bring in a package or turn off the water if a water leak is detected.
How are you safeguarding customer privacy with Trusted Neighbor™?
With the introduction of our Trusted Neighbor™ service, we maintain our unwavering commitment to protect your personal information and access rights. We deploy advanced encryption and stringent authentication measures to ensure that only authorized contacts have access, under terms strictly controlled by you, the homeowner.
What if I am an existing customer?
Our dedicated technicians can help ensure your system is Trusted Neighbor™ compatible. Call us at 1 866-437-9005. Hours: Mon-Fri 8am-10pm EST; Sat 9am-6pm EST.
Need Help?
Need Help?
We’re happy to help answer your ADT Security questions. Call us!
Hours: Mon-Fri 8am-10pm EST; Sat 9am-6pm EST
THE FUTURE OF SMART AND SECURE HOME ACCESS IS HERE
In the Press
