ADT Cellbridge: Plug in and upgrade to 4g

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Your new CellBridge has arrived

Upgrade the connection for your ADT system from 3G to 4G.

How it works

Place your CellBridge within 25 feet of your alarm box. Important note: this is the box with all the system wiring. It doesn’t need to be attached or near the keypad you use for entering your system code.

The CellBridge should be:

Set on a flat surface (at least 3-6 feet off the ground)
Placed with all four LED indicators and the Silence button facing upright
Placed close to a non-switchable electrical outlet

3 EASY STEPS

Installation

Step 1 - Plug it in

Plug the CellBridge directly into an outlet. Do not use an extension cord or power strip.

Note: Lay the CellBridge on its back on a shelf or furniture (off the floor), with the lights facing up.

Step 2 - Check status lights

Once connection is made, all LED lights will turn solid green.

Note: This step could take 2-5 minutes (up to 15 minutes in some cases).

Step 3 - Test your ADT system

Once the lights are all solid green, please check your email for confirmation of a successful connection. If you didn’t receive the email, please call (800) 724-9097 or visit cellbridge.myadt.com to complete the install process.

Troubleshooting

If the lights don’t turn solid green, please contact our Care team (800) 724-9097 for additional assistance or see the troubleshooting steps below.

If Power LED is Blinking Yellow or Red

Then 1) confirm that the power cable is plugged in and 2) confirm that the breaker/switch for the outlet is on.

If 4G LED is Blinking Yellow

Then try re-locating the CellBridge device to another suitable location with better reception.

If 4G LED is Solid or Blinking Red

Then try re-locating the CellBridge device to another suitable location with better reception. If the condition exists for more than 5 minutes, please contact Care for additional assistance.

If 3G LED is Blinking Yellow

Then confirm that the alarm panel is powered on, and if the condition exists for more than 5 minutes, try re-locating the device closer to the alarm panel.